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Answer 6 quick questions and we’ll match you to the right pack for your guests and your taste.
Find your style →Terms of Sale
1. Who we are
Yo’s Home is a trading name of Owna Group Interiors Limited, a company registered in England and Wales (company number 12699865). Registered office: 124 City Road, London EC1V 2NX. VAT number: GB 452 7198 75.
Contact us by email at shop@yoshome.co.uk or through the online chat on our website. We don’t offer phone support.
2. What these terms cover
These terms apply when you buy any of the following from yoshome.co.uk/shop:
- Design packs: Complete Room Packs, the Full Property Pack, individual schedules and extra bedroom designs.
- Toolkits: the Guest Essentials Toolkit and the Editable Welcome Brochure.
- Services: rendered 2D floor plans and 3D room renders.
If you ask us to order products for you (“Order it for me”), that is a separate service. We’ll send you a written quote and invoice with its own terms before any work starts.
3. What you’re buying
You’re buying digital design materials: design boards, schedules, guides and templates, supplied as digital files. The price does not include furniture, paint, blinds, fixtures, accessories, delivery or installation.
You buy products directly from third-party suppliers, at their prices and on their terms. Supplier prices, stock and delivery charges can change after we’ve checked them. Any product spend we show you is an estimate, not a quote.
4. Prices and payment
Prices are in pounds sterling and include VAT. You pay in full at checkout by card, Apple Pay or Google Pay. Payments are handled securely by Stripe, and we never see your card details. Multi-pack discounts and the Full Property Pack price are applied automatically, as shown in the pack builder.
If we’ve made an obvious pricing mistake, we’ll contact you before delivering. You can then pay the correct price or cancel for a full refund.
We sell to customers in the UK only.
5. Your order
Our contract with you starts when your payment is confirmed and we email you an order confirmation. Please check your order and tell us straight away if anything is wrong.
6. Delivery
- Pack files are delivered by email, as a link to a shared folder. If you asked for immediate access at checkout, we send the link straight away. If you didn’t, we send it when your 14-day cancellation period ends, or sooner if you ask us in writing.
- Individual schedules and extra bedroom designs are sent by our team within 1 working day.
- Floor plans and renders: we’ll email you within 1 working day to ask for your floor plan or measurements. Floor plans are usually ready within 3 working days, and renders within 5–7 working days, of receiving what we need.
Files are personalised with your name. Please keep the link private.
7. Your right to cancel
If you’re buying as a consumer, you normally have 14 days from the day of your order to change your mind.
- Digital files: if you tick the immediate-access box at checkout, you ask us to supply the files straight away and agree that you lose your right to cancel once we’ve done so. We confirm this in your order email. If you don’t tick it, you can cancel within 14 days for a full refund, and we’ll hold the files until that period ends.
- Services (floor plans and renders): you can cancel within 14 days. If you asked us to start within that time, we may deduct a fair amount for work already done. Once a service is fully completed at your request, you can’t cancel it.
- How to cancel: email us with your name and order reference, saying you want to cancel. We’ll refund you to your original payment method within 14 days.
If you’re buying for a business, for example to furnish a property you let commercially, these cancellation rights don’t apply by law. We’ll still always talk to you if there’s a problem.
8. If something isn’t right
Our files should match their description, open properly and be fit for their purpose. If a file is missing, won’t open or has a mistake, tell us and we’ll fix or replace it. If we can’t, we’ll give you a partial or full refund. If you’re a consumer, this is on top of your legal rights under the Consumer Rights Act 2015.
9. Out-of-stock support
If a product in your schedule sells out, send it to us and we’ll recommend a replacement that keeps the scheme together. You get 2 replacement requests per item on every order, for 3 months from your purchase date. We aim to reply within 2 working days.
10. Using the designs
We own the designs, schedules, guides and templates. When you buy a pack, you get a licence to use it to furnish and style one property, including using photos of the finished rooms in your own listings and marketing. You may not resell, share, publish or copy the files for other people or other properties. If you need a pack for more than one property, buy one for each, or ask us about a multi-property price.
11. Supplier links
Our schedules link to products sold by other companies. We don’t add a mark-up to product prices, and we don’t currently earn commission from any supplier. If that changes, we’ll say so here and in the pack.
12. Good practice and safety
Our packs are design guidance. Before you order or install anything, check measurements, product suitability and delivery access. Use a qualified tradesperson for electrical, plumbing, fixing and installation work. Furniture and furnishings in let properties must meet the fire safety rules for accommodation (the Furniture and Furnishings (Fire) (Safety) Regulations 1988). Please check supplier labelling, and ask the supplier if you’re unsure.
13. Our responsibility to you
- We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
- We’re not responsible for products, delivery, installation or after-sales service from third-party suppliers. Those are covered by your contract with the supplier.
- Booking, revenue and review figures on our website describe properties we have designed or managed. They are not a promise of what your property will earn.
- If you buy for a business, we aren’t liable for loss of profit, bookings, revenue or business opportunity. Our total liability for any order is limited to the price you paid for it.
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t legally be limited. Nothing affects your statutory rights as a consumer.
14. Your information
We use your details to process your order, deliver your files and support you. See our privacy policy for details.
15. Changes and the law
We may update these terms from time to time. The version shown when you placed your order applies to that order. These terms are governed by the law of England and Wales. If you’re a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.
16. Complaints
If you’re unhappy with anything, email shop@yoshome.co.uk or message us in the online chat. We’ll reply within 2 working days and do our best to put it right.